pk98 Privacy Policy

1. Introduction

pk98 ("we", "us", "our", "pk98") operates the online gaming and sports betting platform accessible at pk98.org. This Privacy Policy describes how pk98 collects, uses, stores, shares, and protects the personal data of users ("you", "your") who access or use our platform, including but not limited to cricket betting, the pk98 Casino, slots, live dealer games, and fishing games.

By registering a pk98 account, logging in, or otherwise using our platform, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. If you do not agree to this Privacy Policy, you should not use pk98.

This policy applies to all pk98 users including registered account holders, visitors browsing without an account, and individuals interacting with our support channels.

2. Data We Collect

2.1 Registration Data

When you create a pk98 account, we collect the following information:

• Mobile phone number (Pakistani 03XX format)
• Username chosen at registration
• Date of birth (for age verification purposes)
• Password (stored in hashed, non-recoverable form — we cannot see your actual password)

2.2 Identity Verification Data

For the purposes of anti-money-laundering (AML) compliance and withdrawal verification, pk98 may request:

• Government-issued identity document (e.g., CNIC, passport)
• Proof of address
• Proof of ownership of the payment method in use
• Selfie or facial image for identity confirmation

2.3 Transaction & Betting Data

pk98 records all financial transactions and betting/gaming activity associated with your account, including deposit amounts, withdrawal requests, bet history, game sessions, and win/loss records. This data is retained for regulatory, fraud prevention, and dispute resolution purposes.

2.4 Device & Technical Data

When you access pk98, we automatically collect technical information including your IP address, device type and operating system, browser type, session timestamps, and referring URL. This data is used for security, fraud detection, and platform analytics.

2.5 Support & Communications Data

When you contact pk98 support via live chat or email, we retain records of those communications including your messages and any information you provide during the support interaction.

3. How We Use Your Data

4. Legal Bases for Processing

pk98 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to deliver the pk98 platform and fulfil our obligations to you under the Terms & Conditions, including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, and other applicable legal and regulatory obligations, including data retention mandates.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service analytics where our legitimate interests do not override your fundamental rights.
• Consent: Where we rely on your consent for specific processing activities (such as certain marketing communications), you have the right to withdraw that consent at any time by contacting support.

5. Sharing Your Data

pk98 does not sell your personal data. We may share your data with the following categories of recipients only where necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT network processors, for the purpose of executing your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC/AML service providers who assist in verifying identity documents and assessing fraud risk.
• Game content providers: Game studios and live casino platform providers who supply content accessible through pk98. These providers may receive session identifiers but do not receive your full personal profile.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction.
• Analytics and security tools: Service providers who assist with platform analytics, security monitoring, and fraud detection, operating under data processing agreements with pk98.

All third-party recipients of personal data are required by contract to handle such data securely and solely for the purposes for which it was disclosed.

6. Payment Data

pk98 does not store full payment account credentials (such as JazzCash PINs, bank account passwords, or complete card numbers) on its own servers. Deposits and withdrawals are processed via the secure interfaces of our respective payment partners. When you provide payment information to pk98, it is transmitted directly to the relevant payment processor using encrypted connections.

Bank transfer details provided for HBL, UBL, Meezan Bank, and Bank Alfalah transactions are retained only to verify the source of funds in compliance with AML obligations and to process withdrawal requests to the same account.

7. Cookies & Tracking Technologies

7.1 What are Cookies

Cookies are small text files stored on your device when you visit pk98. We use cookies and similar tracking technologies to operate the platform, maintain your login session, detect fraud, and analyse platform performance.

7.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These maintain your login session and security state. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how users interact with pk98 — which game categories are most visited, session duration, and navigation paths. Data is aggregated and anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and brute-force login attempt monitoring.

7.3 Managing Cookies

You can manage and delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in to your pk98 account.

8. Data Retention

pk98 retains personal data for as long as your account remains active and for a defined period thereafter, in accordance with applicable legal and regulatory requirements. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure to satisfy AML and financial record-keeping obligations.
• Identity verification documents are retained for the period required by applicable KYC regulations.
• Support communications are retained for a period of two (2) years from the date of the interaction.
• Analytics and device data is retained in aggregated form for up to twenty-four (24) months.

Where data is no longer required, pk98 will securely delete or anonymise it in accordance with our internal data lifecycle procedures.

9. Your Rights

As a pk98 user, you have the following rights in relation to your personal data, subject to applicable law:

• Right of access: You may request a copy of the personal data pk98 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data in your account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to restrict processing: You may request that pk98 limit the processing of your data in certain circumstances.
• Right to data portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used format.
• Right to object: You may object to processing of your data based on legitimate interests, subject to pk98's overriding legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact pk98 support via live chat on the platform. We will respond within a reasonable timeframe.

10. Children's Privacy

pk98 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is performed at registration and pk98 uses reasonable measures to prevent minors from accessing the platform. If pk98 becomes aware that it has inadvertently collected data from a minor, that account will be immediately closed, all data will be deleted to the extent permitted by law, and any balance will be forfeited.

Parents and guardians who believe that a minor has registered on pk98 should contact our support team immediately via live chat.

11. Security

pk98 implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and pk98 servers
• Hashed password storage — pk98 does not store passwords in recoverable form
• Access controls restricting internal access to personal data on a need-to-know basis
• Regular security assessments and monitoring of platform infrastructure
• Fraud detection systems monitoring for anomalous account and transaction activity

While pk98 takes reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own pk98 login credentials.

12. Third-Party Links

The pk98 platform may contain references to third-party services (such as payment processors) for operational purposes. This Privacy Policy applies only to pk98 and does not govern the privacy practices of any third-party platforms or services. pk98 is not responsible for the privacy practices of third-party payment processors or game content providers. We recommend reviewing the privacy policies of any third-party services you interact with in connection with your use of pk98.

13. Changes to This Policy

pk98 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered users via in-platform notification or through the contact information associated with your account, with reasonable advance notice where practicable. The "Last updated" date at the top of this page indicates when the most recent revision was made. Continued use of pk98 after any amendment constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the pk98 privacy and support team:

• Live chat: Available 24/7 directly on the pk98 platform after login
• Email: Our support email address is displayed as plain text in the footer of every page on this site — please do not use mailto links; copy the address manually

When contacting us about a data request, please include your registered mobile number or pk98 username to allow us to locate and verify your account efficiently.